Artificial intelligence
Email request management
Automating repetitive tasks is a major challenge for companies. It not only helps reduce operational costs but also allows teams to refocus on high-value missions. In the face of recruitment challenges for this type of work and the need to improve productivity, artificial intelligence offers an effective solution to automatically process and classify incoming emails.
By combining intelligent classification and action automation, this solution enables companies to transform their processes, improve their overall efficiency, and provide an optimal experience for end users.
Stake
Automate repetitive tasks
Improve responsiveness and operational efficiency
Optimize human and technical resources
Solution
Automatic classification of emails using an AI capable of identifying the type of request (information request, incident, support, etc.).
Automation of associated actions:
Creation of tasks in a project management tool (e.g., Trello, Jira)
Sending notifications via Slack or another internal communication tool
Triggering alert systems (incident tracking, emergencies)
Adding structured data to a database (DB)
Automatic preparation of personalized responses to incoming emails
Result
Increase in productivity of up to 20% due to the reduction of time spent on manual tasks
Improvement in service quality thanks to better responsiveness
Optimization of workflows with seamless integration into existing tools
